The 30-Day Happiness Guarantee

Try it in your dog's routine

Contact Kivio Labs within 30 days of delivery if your product is not a fit. Email support@kiviolabs.com with your order number and a short description of the issue.

What happens next

We will review the request and provide next steps. A return may be required before a refund is issued, so do not send a product back until return instructions are provided.

Damaged or incorrect items

Include clear photos of the product and packaging so the issue can be reviewed.

Full details are available in the return and refund policy.