FAQ

What is included in the Kivio Enrichment Kit?

The Kit includes one Challenge Tumbler, one Mystery Egg and the digital 30-Day Brain + Enrichment Playbook.

How does the Challenge Tumbler work?

Add suitable dry food or treats to the clear chamber. Your dog nudges and rolls the toy to release pieces through the adjustable opening.

How does the Mystery Egg open?

The Egg has a visible fill opening at the top. It also separates at the wavy center seam for cleaning and access to the seven internal columns.

Can I leave my dog alone with these products?

No. Supervise every session, inspect each product before use and remove it if damaged. These are feeding and enrichment products, not chew-proof toys.

What food can I use?

Use dry food or treats that fit the product openings. Start with pieces that release easily while your dog learns the interaction.

How much is shipping?

Standard U.S. shipping is a flat $6.85. The delivery estimate for your destination is shown at checkout.

What is the return process?

Contact support@kiviolabs.com within 30 days of delivery. A return may be required before a refund is issued. See the return and refund policy for details.